Policies

Welcome:

Each item is made to order and may take up to 7 to 10 days for the item to be created and shipped. An email will be sent to you within 24 hours of purchase that outlines the shipping information from your purchase.

All items are handmade by me and may vary in color due to the “one of a kind appeal”.

Please let me know if you have any allergies to any metal and I will give the option of a plastic backing or surgical steel for certain earring pieces.

All brass items may change in color over time due to contact with oils from the body. The items can be cleaned using a jewelry cleaning solution or simply buffing the item with a cleaning cloth. If you have any questions or concerns about the items, do not hesitate to contact me directly.

Payments Accepted:

Paypal is preferred but I also accept Visa, American Express, Discover, or Mastercard

Shipping:

Each item will be wrapped with care and love in a Traces of Truth jewelry sac and covered with postal bubble wrapping so that you will effortlessly be able to rock your Traces of Truth as soon as they arrive. All items are shipped via First Class Mail

Once the item is shipped to you, you receive an email with a tracking number.

International items are shipped with insurance to ensure that you receive to item.

International shipments cannot be tracked by USPS once they leave the United States. International shipping tends to vary in terms of how long it takes to deliver packages in many countries--please be patient with your country's postal service, as I cannot guarantee delivery dates, only the date that I ship.

Refunds and Exchanges:

Although I know you will love your new Traces of Truth items, things do happen.

I will accept a refund or exchange of the item in up to 10 days after you have received it if there is visible damage on my part or yours through personal error. Please contact me at [email protected] with questions or concerns, and I will address them ASAP.

Additional Policies:

I can switch to clip on earring backing for certain pairs upon request.

The lengths of chains can be adjusted according to your specifications upon request as long as you are able to provide me with the measurements you would like.

With all being said I hope that you enjoy your items and feel free contact me with any comments you may have about the items.

Enjoy!!!